At ZelpMan, your satisfaction is important to us. This policy explains when and how refunds are issued for services booked through our platform.

Eligibility for a Refund
You may be eligible for a refund if:

• The service was cancelled before the professional was assigned or before work began.
• The professional did not arrive for the confirmed booking.
• The service delivered was materially different from what was booked.

To request a refund, please raise the request within 48 hours of the scheduled service time, along with your booking ID and reason.

Refund Processing
Once your refund request is received, our team will review it and notify you of the approval or rejection. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 working days.

Non-Refundable Situations
Refunds will not be issued for:

• Services that have already been completed.
• Cancellations made after the professional has started the work.
• Issues not reported within the eligible time window.

Late or Missing Refunds
If you haven't received your refund within 7 working days, first check with your bank or card provider, as processing times can vary. If you've done this and still have not received it, please contact us.

Need Help?
For any questions about refunds, contact us at +91 9392516730.